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Support Specialist

Nowait Company Summary 

While we are a technology company, at our core we are a hospitality business. We are dedicated to ensuring that every user, restaurant or consumer, achieves success with our products and are determined to improve the way businesses run and people live their lives.

What began as a text message waitlist system is now a complete restaurant management solution driving incremental sales for thousands of restaurants and a powerful consumer tool saving millions of users the most precious asset of their life, their time. A mutually beneficial network connecting guests and restaurants and disrupting the way the world dines out.

We look for people with big brains excited about inciting change. We’re fast movers and need people who can keep up. If you’re looking to impact the dining industry, there’s no better place.


The role of the Support Specialist

Support Specialists are on the front lines, responding to customers (restaurant staff and owners) and guest users (consumers) who have issues that need resolution, questions, or feedback of any kind. The Support team handles a high volume of inbound cases over phone and email, addressing issues quickly but also comprehensively. 

The role is highly collaborative, and support specialists are exposed to every aspect of the company on a daily basis. You will work hands on with team members in engineering, operations, and sales to deliver the best product and experience possible.  Support team members enjoy operating in a fast paced environment focused on delighting customers and users, and improving team processes. 


Day to Day

  • Provide a high level of service to all Nowait customers, users and partners through management of phone and email support channels
  • Investigate and resolve inquiries related to core products and services
  • Document support interactions and escalate complex issues


Skills and Experience

  • Familiarity with CRM systems ( and experience ideal but not required)
  • Experience training and/or troubleshooting mobile technology
  • 1+ years in a customer facing role
  • Excellent verbal and written communication skills.


Compensation and Benefits

  • Competitive salary
  • Stock options (we are all owners of this vision)
  • Unlimited vacation!
  • Medical coverage
  • Budget to get the tech equipment you need to be productive and happy
  • A desk at the coolest office in Pittsburgh, PA


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be considered as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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